Frequently Asked Questions
Everything you need to know about finding, listing and managing properties on My House.
Browsing & Searching
Do I need an account to browse listings?
No. You can search and view every rental, guest house, hotel and student room for free, with no account required. You only need to sign in to save favourites or unlock an owner's contact.
How do I filter by city, price, or property type?
Use the filter bar at the top of the Rentals, For Sale, Guest Houses, Hotels or Student Rooms pages to narrow results by city, price range, bedrooms, and more.
What's the difference between Rentals and For Sale?
Rentals are monthly-rent properties. For Sale covers houses and bare land being sold outright, with land-specific details like plot size and title status.
Payments & Contacts
Why do I need to pay 1 000 FCFA to unlock a contact?
The fee covers the cost of field verification and keeps out fake inquiries. Every listing is physically inspected before it goes live, so the fee funds that process, not a commission on your rent.
What payment methods are accepted?
MTN Mobile Money and Orange Money, processed instantly.
What if the property is no longer available after I pay?
If we confirm the property was already unavailable at the time of your unlock, you'll receive a full refund within 7 business days.
Can I be charged twice for the same property?
No. Each unlock is tied to one specific listing, and our system blocks duplicate charges automatically.
Trust & Safety
Are all listings verified?
Every listing is field-inspected by our team before publishing, checking real photos, the actual location, and current pricing.
How do I avoid being scammed?
Never send money to a landlord, agent or seller before you have visited the property in person and signed a lease or deed of sale. Rent and deposits are never paid through My House, and our staff will never ask for money on a personal number. See the full safety guide at housefindercameroon.com/safety.
How do I report a scam or suspicious listing?
Tap the flag/report icon on any listing, or email [email protected]. We investigate within 24 hours.
Do I deal directly with the owner?
Yes. Once you unlock a listing, you contact the owner or lister directly by phone or WhatsApp, no middleman and no added commission.
For Property Owners
How do I list my property?
Tap "List Your Property" from the homepage or your profile, fill in the details and photos, and submit for review. Listings are checked before they go live.
Is there a fee to list a property?
Listings are sold in packs: 1,500 FCFA gives you 5 listings. Each property, guest house or student room you submit uses one, and if our team rejects a listing you get it back.
How long does approval take?
Most submissions are reviewed within 24-48 hours.
Account & Privacy
How do I delete my account?
Go to Profile, scroll to the bottom, and tap "Delete Account". Your personal data is anonymised within 30 days; payment records are kept in anonymised form for accounting purposes.
Is my phone number visible to other users?
No. Your contact details stay private. Only unlocked listing owners can be contacted, and your own number is never shown publicly.
The App
Is My House available as a mobile app?
Yes. My House works in any mobile browser and is also available as an installable app on Android.
Does the app work offline?
You need an internet connection to browse live listings, but the app loads quickly even on slower mobile networks.